Credenti Safeline

Real-Time Caller Verification for Help Desks

Credenti SafeLine verifies identities before password resets, account changes, or support escalation — using TOTP, number matching, or facial comparison — to stop social engineering attacks at the help desk.

Ideal for organizations with inbound support calls from staff, contractors, or partners.

Image of a help desk support agent wearing a headset while Credenti Safeline verifies the identity of an incoming caller. A ‘Verified Successfully’ badge appears next to a legitimate user on a smartphone, while a red X is shown over a hooded fraudster attempting to impersonate the caller. A green ‘Verified Caller’ indicator highlights that Credenti Safeline accurately confirms identity before support actions such as password resets or account changes, helping organizations stop social engineering attacks at the help desk.

Why SafeLine

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Stop Impersonation Attempts

Block attackers trying to socially engineer help desk agents by requiring multi-factor verification.

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Real-Time Identity Verification

Challenge users live using biometrics, TOTP, or number matching before proceeding with support.

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Compliance-Driven Design

Meet Zero Trust mandates and align with NIST, HIPAA, and CJIS for secure phone-based support.

How SafeLine Works (Facial Recognition & ID Proofing)

Icon of a support agent wearing a headset next to a blue phone receiver, representing inbound help desk calls and caller verification workflows powered by Credenti Safeline.

1. Caller Requests Support

User contacts your help desk by phone.

Illustration showing a help desk agent icon alongside an ID card with a large blue checkmark. The image represents the Credenti Safeline workflow step where the support agent confirms known user details—such as email address or employee ID—before proceeding with identity verification.

2. Agent Confirms Basic Info

Agent verifies known details like email or ID number.

Illustration showing a blue phone receiver next to a smartphone displaying a message icon and a security padlock. The image represents the Credenti Safeline workflow step where a secure, time-bound verification link is sent to the user by email or SMS, enabling identity proofing before help desk actions such as password resets or account changes.

3. ID Verification Link Sent

User receives a secure, time-bound link via email or SMS to begin ID proofing.

Illustration showing a blue phone receiver, a facial recognition scan icon, and a government ID card. The image represents the Credenti Safeline step where the user completes a selfie and liveness check, and their biometric data is matched against their government ID. AI-powered verification confirms identity before help desk actions such as password resets or account recovery.

4. Biometric Match Confirmed

User scans government ID and completes selfie + liveness check. Match is confirmed via AI.

Illustration of a help desk agent wearing a headset beside a smartphone displaying a verified badge. An arrow points toward a blue phone receiver, representing that the caller’s identity has been fully verified through Credenti Safeline and the support session can proceed securely. This highlights the final step in the workflow, confirming the user’s identity before help desk actions.

5. Verification Complete

Identity is verified and support session may proceed securely.

How SafeLine Works (TOTP & Number Match)

Illustration of a help desk agent wearing a headset beside a blue phone receiver. This image represents the first step in the Credenti Safeline workflow, where a user calls the IT or HR help desk to request assistance before verification begins. This sets the stage for the TOTP or number match verification process to prevent social engineering attacks.

1. Caller Requests Support

User calls your IT or HR help desk requesting assistance.

Illustration showing a help desk agent wearing a headset beside an ID card icon with a blue checkmark. This visual represents Step 2 of the Credenti Safeline workflow for TOTP and number match verification, where the agent confirms known user details—such as email, employee ID, or phone number—before initiating secure verification to prevent social engineering attacks.

2. Agent Confirms Basic Info

Agent verifies known details like email, employee ID, or phone number.

Illustration of a smartphone showing a time-based one-time password (TOTP) code, accompanied by a padlock and clock icon to represent a secure, time-sensitive challenge. A blue phone receiver icon appears beside the device, indicating that during the help desk call the user receives a TOTP prompt or number match challenge through Credenti Safeline. This step ensures strong caller verification before support actions.

3. Verification Challenge Sent

User receives a TOTP prompt or number challenge on their device.

Illustration showing a help desk agent wearing a headset beside a smartphone displaying a verified checkmark badge. An arrow points toward a blue phone receiver, symbolizing the final step of the Credenti Safeline workflow where the caller’s TOTP or number match response has been successfully validated. With verification complete, the help desk can proceed securely with password resets, account changes, or other sensitive support actions.

4. Verification Complete

Authentication is confirmed and support can securely proceed.

Supported Verification Factors

Google Authenticator

Delivers time-based one-time passcodes (TOTP) for user authentication. A proven, offline-capable factor supported on both Android and iOS devices.

Okta Verify

Supports push-based number matching challenges, device biometrics, and TOTP — integrating seamlessly with Okta-based identity workflows.

Microsoft Authenticator

Enables secure authentication using number matching, app notifications, and TOTP codes — aligned with Microsoft Entra ID and Azure AD environments.

Global ID Documents

Supports 7,000+ identity documents across 200+ countries — including passports, driver's licenses, and national IDs — using OCR, NFC, and AI-powered validation.

Powered by our tech partner Veridas.

Liveness Detection

Combines passive and active liveness detection to prevent spoofing attacks. From subtle motion analysis to randomized gesture challenges, users are verified as real, live individuals before support proceeds.

Powered by our tech partner Veridas.

FAQs

Frequently Asked Questions

What is Credenti SafeLine?

Credenti SafeLine is a caller verification solution that protects help desks and call centers from impersonation and social engineering attacks by verifying the identity of inbound callers in real time.

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How does SafeLine verify a caller’s identity?

SafeLine supports multiple verification methods including TOTP via authenticator apps, number matching challenges, and biometric facial verification with government-issued IDs.

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Do callers need to install an app?

No, verification can be completed using any device with a browser and camera. SafeLine supports app-based as well as web-based verification workflows.

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Is SafeLine compliant with industry standards?

Yes, it uses NIST-evaluated biometric technology and liveness detection certified by iBeta Levels 1 and 2, aligning with compliance needs like CJIS, HIPAA, and Zero Trust mandates.

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Can SafeLine integrate with my existing IdP?

Absolutely. SafeLine integrates with major identity providers including Okta, Microsoft Entra, and others, ensuring seamless identity verification across platforms.

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Ready to Secure Your Help Desk?

Let’s verify every caller before support begins. Stop social engineering at the source with SafeLine.

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