This Privacy Policy statement is made by the Credenti Group consisting of all the entities listed here (collectively, "Credenti", "we", "us" or "our"). (collectively, "Credenti", "we", "us" or "our").
Credenti LLC. (“Credenti,” “we,” “us,” or “our”) provides secure identity, access management, and user authentication solutions, employing industry-standard protocols such as AES encryption, multi-factor authentication (MFA), and compliance with FIDO2 standards to institutional organizations for their internal and external applications. This Privacy Policy (“Policy”) explains who we are and describes our practices regarding the collection, sharing, and use of personal data from visitors to our website at www.credenti.com (including its subdomains, such as our blog, collectively the “Site”) and users of our mobile, desktop, and web applications (each an “App” and collectively the “Apps”). The Apps are available through the Site and third-party sellers like the Google Play and Apple App Store (collectively, “App Store”). Together, the Site and Apps constitute the “Services.” Capitalized terms used but not defined in this Policy have the meanings provided in our Terms of Service (the “Terms”).
At Credenti, we believe that the less information we have about you, the better. We understand that when you use our Services, you trust us to protect your personal data responsibly, and we are committed to complying with relevant privacy laws, including GDPR (General Data Protection Regulation, a European Union privacy law), CCPA (California Consumer Privacy Act, a privacy law for California residents), and other applicable regulations. This trust underpins our commitment to a straightforward and transparent approach to data protection. We encourage you to read this entire Policy to fully understand our practices. By accessing or using any part of our Services, you indicate your acceptance of the current version of this Policy and all applicable terms found within our Systems. If you do not agree with this Policy, please do not use our Services, websites, applications, or purchase any Credenti products either directly or through our partners.
Credenti generally acts as a controller of Personal Data, determining how and why your Personal Data is processed, except when processing data solely as a processor or service provider on behalf of our customers. In such cases, customers control data collection and usage, and are responsible for privacy compliance. For data collected by a customer, direct inquiries to that customer.
Credenti was founded on the belief that user privacy is non-negotiable. We collect only what’s necessary, never sell your information, and don’t profit from ads—period. Our business model is intentionally structured to avoid those conflicts of interest. This approach is woven into our products, practices, and policies—because respecting privacy isn't just a legal requirement; it’s the right thing to do.
This Privacy Policy applies to the processing of Personal Data that we collect in the following ways, as detailed in this section.
نقوم بجمع معلومات عنك عندما تزودنا بها، وعندما تتفاعل مع منتجاتنا وخدماتنا ومواقعنا الإلكترونية وأنظمتنا الإلكترونية، وعندما تحضر فعاليات وتزور مكاتبنا، وعندما تزودنا بها مصادر أخرى، كما هو موضح أدناه.
بناءً على ممارساتنا الحالية، نجمع الفئات التالية من المعلومات عنك:
We collect information directly from you when you register or subscribe specifically to services such as our 'Credenti Verify' product, submit forms, upload documents, or communicate with us through support channels. Examples include:
Credenti collects, uses, and protects personal data submitted through its two primary Zoho-powered forms: the Contact form and the Request a Demo form, both of which are securely powered by Zoho Forms.
البيانات التي يتم جمعها والغرض منها
نقوم بجمع البيانات الشخصية التالية لتلبية طلبك المحدد:
We will retain the personal data collected via this form based on the status of your relationship with Credenti:
Credenti securely integrates with customers' identity management systems, such as cloud-based Identity Providers (IDP) via the System for Cross-domain Identity Management (SCIM) protocol or on-premises directories, to retrieve user profile information such as names, email addresses, user roles, department affiliations, and authentication status, necessary to deliver and support the services and features purchased by customers.
قد نتلقى معلومات إضافية عنك من مصادر خارجية، مثل:
نقوم بجمع البيانات الحساسة فقط بعد تقديم إشعار مناسب أو الحصول على موافقة مؤكدة، وفقًا للقوانين المعمول بها في ولايتك القضائية.
In connection with our Credenti Verify services, we may collect, capture, receive, or otherwise obtain biometric identifiers about you (collectively, "Biometric Data"). Specifically, this includes:
We collect Biometric Data only if you explicitly subscribe to or purchase our Credenti Verify service. Biometric Data is used strictly for identity verification purposes and handled in compliance with applicable privacy laws, maintaining rigorous security and confidentiality measures at all times. We do not store Biometric Data longer than necessary to perform verification and comply with legal obligations.
We automatically log certain information about your computer or mobile device when you access Credenti Products & Services. This information includes:
قد نقوم بجمع بيانات تعريفية عنك، بما في ذلك البيانات الفنية المتعلقة بأدائك أو استخدامك لموقعنا الإلكتروني ومنتجاتنا وخدماتنا. إحدى التقنيات الشائعة التي نستخدمها لجمع البيانات التعريفية التي قد تعتبر بيانات شخصية هي استخدام ملفات تعريف الارتباط. ملفات تعريف الارتباط هي ملفات نصية صغيرة يتم وضعها على متصفح الويب الخاص بك وتساعدنا على التعرف على متصفحك أو جهازك كزائر فريد بطرق مختلفة بناءً على نوع ملف تعريف الارتباط. الأنواع الثلاثة الرئيسية لملفات تعريف الارتباط هي:
Credenti incorporates artificial intelligence (AI) technologies in its services to enhance security, improve user experience, facilitate efficient identity verification, and proactively detect and prevent fraudulent activities and security anomalies. Our AI-driven capabilities include:
نحن نطبق إجراءات صارمة لحماية الخصوصية عند استخدام الذكاء الاصطناعي، بما في ذلك إخفاء هوية البيانات بشكل قوي، وبروتوكولات معالجة آمنة، ومراقبة خوارزمية مستمرة، وتقييمات امتثال منتظمة للتخفيف من التحيز والالتزام الصارم بتشريعات الخصوصية المعمول بها.
When AI-based automated decisions significantly impact users, Credenti commits to transparency by providing clear explanations of decision-making processes and outcomes. Users retain the right to request human intervention for automated decisions that materially affect their access or use of Credenti services. Credenti adheres rigorously to ethical standards, prioritizing transparency, accountability, fairness, and the protection of user privacy.
User-submitted prompts or questions directed to Credenti’s AI systems are securely retained for a period of up to 30 days. After this period, data is deleted from active storage but may temporarily persist within secure backups or archives. Customers may request permanent deletion of their data at any time by contacting our privacy team. Stored prompts and interaction data are kept confidential, isolated per customer, and accessed strictly on a need-to-know basis for purposes of service delivery, quality assurance, customer support, and service enhancement.
Aggregated insights from commonly asked questions may inform updates to Credenti’s general product FAQs and documentation, benefiting all users collectively. Individual customer prompts remain confidential, securely stored, and are never directly shared with other customers or unauthorized third parties. Credenti explicitly does not utilize any customer-submitted prompts or data to train, refine, or enhance AI models.
The System may contain links to other websites or media not operated or controlled by Credenti. These links are provided as a convenience to the visitors of the System. Since Credenti does not operate or control linked websites or media, Credenti cannot be responsible for the personal information collection and use policies of such linked websites or media. Therefore, you should review the privacy policy of linked websites or media prior to use or giving personal information.
For example, chat rooms, forums, message boards, links to third-party websites or mobile applications (including social media websites and mobile applications), and/or news groups may be available through the System. While Credenti will only use and disclose the Collected Data as set forth herein, any information disclosed in these areas is or may be deemed public information, and you must exercise caution and discretion when deciding to disclose personal and non-personal information.
Additionally, please keep in mind that if you directly disclose Personal Data or personally sensitive data through your home page, linked sites, or other public forums, this information may be collected and used by others. Credenti encourages all users to review the privacy statements of websites and/or mobile applications you choose to link to from the System so that you understand how those third parties collect, use, and share information about you and/or your electronic devices. Credenti is not responsible for the data collection, data usage, privacy statements, or content on other websites, applications, or other solutions.
Security is a critical priority for Credenti. We maintain a comprehensive security program that contains industry-standard administrative, technical, and physical safeguards designed to prevent the loss or theft and unauthorized access, use, disclosure, or alteration of Personal Data. We follow industry best practices and standards to ensure the confidentiality, integrity, and availability of your data. Our security measures include but are not limited to:
نحن ملتزمون بتحسين ممارساتنا الأمنية باستمرار ومواكبة أحدث معايير الصناعة لتوفير بيئة آمنة لبياناتك الشخصية.
While we strive to protect your Personal Data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us using the contact information provided in this Privacy Notice.
However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including Personal Data, is absolutely safe from intrusion, alteration, disclosure, and/or other impermissible uses, and Credenti is not responsible for such unauthorized access or other impermissible uses by others. You are responsible for protecting your password(s) and other authentication factors, as well as maintaining the security of your devices.
في ظل ظروف معينة، تتمتع بحقوق بموجب قوانين حماية البيانات فيما يتعلق ببياناتك الشخصية. وتشمل هذه الحقوق ما يلي:
From time to time, you may receive periodic mailings, telephone calls, or emails from Credenti with news or other information on Credenti Products and/or Services. If at any time you wish to stop receiving emails or mailings, please send us an email to privacy@credenti.com with the phrase “Privacy Opt-out: Credenti, Mailings” in the subject line, or write to us at 5177 Richmond Ave, STE 1160, Houston, TX 77056, and we will process your opt-out request. Alternatively, for email communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth at the bottom of most e-mail messages from Credenti.
If you wish to exercise rights you may have under the California Consumer Privacy Act or other similar laws which may apply to you, to have your information opted out of the sale of Collected Data by Credenti, or to request the deletion of your information from the Collected Data, please send us an email to privacy@credenti.com with the phrase “Privacy Opt-out: Credenti, Notice of Opt-Out” in the subject line, or write to us at 5177 Richmond Ave, STE 1160, Houston, TX 77056, and we will process your opt-out request. In processing your request, Credenti reserves all obligations and rights it has to maintain your information as necessary for compliance with the laws of the jurisdictions in which it operates.
In the event that Credenti wishes to transfer or release your Personal Data to a third party in a manner not set forth in this Policy, Credenti shall inform you prior to such transfer or release and provide you with the ability to opt out of such transfer or release of Personal Data. Please contact Credenti at privacy@credenti.com if you have any questions as to how to opt out of any specific disclosures or any marketing or other programs.
We comply with the EU-US and Swiss-US Data Privacy Frameworks (DPF) and the UK Extension to the EU-U.S. DPF as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from the EEA, Switzerland, and the UK, respectively.
Credenti adheres to the Department of Commerce Data Privacy Framework Principles and remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Collection and Usage” section of our Privacy Policy.
If you have any inquiries or complaints about our handling of your personal information under the Data Privacy Framework, or about our privacy practices generally, please contact us at: privacy@credenti.com. We will respond to your inquiry promptly. If dispute resolution does not resolve your complaint, you may pursue binding arbitration through the Data Privacy Framework Panel.
Credenti Products and Services are not directed or intended for the use of children or users under the age of 18. Credenti encourages parents and guardians to spend time with their children online and to be fully familiar with the websites and other software visited by their children. Credenti does not knowingly collect or maintain personal information from children under 18 years of age. If Credenti learns that Personal Data of a child under 18 years of age has been collected, Credenti will take steps to delete the information as soon as possible. If you are under 18 years of age or the proper legal age, you are not allowed to use or access the System at any time or in any manner, and any such use is unauthorized.
If you believe that a child under 18 may have provided Credenti Personal Data, please contact us at privacy@credenti.com.
This Policy, the System, and any claim associated with, related to, or arising from the Policy and/or System are governed by the law of the State of Texas within the United States. Any claim associated with, relating to, or arising from this Policy or the System shall be brought in a federal or state court in Harris County, Texas within one year after the claim arises. You hereby affirm your consent to the sole and exclusive jurisdiction of the courts located in Harris County, State of Texas as the most convenient and appropriate forum for the resolution of disputes concerning this Policy or System. The System is controlled, operated, and administered entirely within the United States. Use of the System from locations outside the United States where these practices are illegal or violate any law is prohibited.
Credenti and its subsidiaries reserve the right to change or modify this Policy, including, without limitation, to reflect company and user feedback or changes in applicable law. Please revisit this Policy periodically for changes and updates. If Credenti refuses access to you, Credenti may provide you with the reasons for such refusal upon request; provided, however, that Credenti™ reserves the right to refuse to give a reason for such refusal, including, without limitation, where such information contains references to other individuals, such information cannot be disclosed for legal, security, or commercial reasons, or the information is subject to attorney-client or litigation privilege. Your continued use of the System constitutes your consent to any and all such changes.
يجب توجيه أي أسئلة حول هذه السياسة إلى credenti أو عن طريق الكتابة إلينا على العنوان 5177 Richmond Ave, STE 1160, Houston, TX 77056. يرجى ملاحظة أن الاتصالات عبر البريد الإلكتروني قد لا تكون آمنة. وبناءً على ذلك، يجب ألا تضمّن معلومات شخصية أو حساسة أخرى في مراسلاتك الإلكترونية إلينا.